Amel Contacts: support

Contact and feedback

Company address

Feedback form

Guestbook

Client Support

Co-marketing

Intranet

Customer Support

AMEL is well known for its customer support, anyway let help you through the following FAQ list or contact us for any specific information or help You don't find here.

Frequently Asked Questions

Q: How AMEL equipment behaves respect ISO-9000 / VISIO 2000 requirements?

A: Every AMEL instrument runs a detailed inspection test in order to comply with the specs. Also, the manual refers how to make tests to prove/calibrate it. Moreover maintenance programs or specific test reports/ certificates are available upon request.

Q: What is the AMEL policy about old equipment?

A: We still make maintenance or repairing work on 30-years old equipment, if this worth the money and the result is a full-specs instrument. If not, we usually offer a discount on a brand new one: we provide the schematics of all our older lines.

Q: In a newly introduced instrument a specific feature is missed for my purpose: does AMEL takes care or not?

A: At AMEL we are very sensitive to the customers' feedback, so if the requirement is a common one, it will be introduced soon (every new generation instrument is field-upgradeable for the firmware). If not, it can allways be quoted for a customized version (if within the reach of the basic hardware)

Online Support

Every AMEL user (real or potential) is strongly invited to use the community area to signal problems to our technical staff.

Specific e-mail adresses are reported in the company address page.

Usually a range of one or two working days is required to answer to your problems.

Please remember always to refer to the Instrument name and release version if available, if not the product purchase year can help in solving the problem.